Comments on: Jerk http://klishis.com/notreally/archives/177 I'm not pithy enough to have a tagline Tue, 22 May 2012 01:24:51 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: erin http://klishis.com/notreally/archives/177/comment-page-1#comment-86 erin Sun, 18 Apr 2004 02:18:22 +0000 http://klishis.com/notreally/archives/177#comment-86 Well, I'm glad that things worked out, but I'm sorry you had to go through that. What a jerk. :( Well, I’m glad that things worked out, but I’m sorry you had to go through that. What a jerk. :(

]]> By: Michelle http://klishis.com/notreally/archives/177/comment-page-1#comment-85 Michelle Thu, 15 Apr 2004 15:37:11 +0000 http://klishis.com/notreally/archives/177#comment-85 Thanks, support is always appreciated. Especially from someone who knows what it's like! My big problem is that we are "in-house" support, so in theory anyone (well, a professor anyway) can march into my boss' office to complain. On a good note, this means that since many of the people we support have actually met us face-to-face, they are usually extremely polite and wonderful. (And I do mean wonderful. We're even occasionally given cards, or chocolate, or taken out to lunch.) The big fear with this guy was that he was in a deparatment that is parallel to ours, which meant that he could go to his boss to complain about me, which had all kinds of possibility for bad. But it all worked out. The person who the jerk was attempting to contact apologized to me for the whole thing, even though it was not their fault, and the jerk was no where near as important as he pretended to be. HA! Thanks, support is always appreciated. Especially from someone who knows what it’s like!

My big problem is that we are “in-house” support, so in theory anyone (well, a professor anyway) can march into my boss’ office to complain. On a good note, this means that since many of the people we support have actually met us face-to-face, they are usually extremely polite and wonderful. (And I do mean wonderful. We’re even occasionally given cards, or chocolate, or taken out to lunch.)

The big fear with this guy was that he was in a deparatment that is parallel to ours, which meant that he could go to his boss to complain about me, which had all kinds of possibility for bad.

But it all worked out. The person who the jerk was attempting to contact apologized to me for the whole thing, even though it was not their fault, and the jerk was no where near as important as he pretended to be. HA!

]]> By: pericat http://klishis.com/notreally/archives/177/comment-page-1#comment-84 pericat Thu, 15 Apr 2004 08:35:52 +0000 http://klishis.com/notreally/archives/177#comment-84 There, there. Rude callers are the pits. A useful strategy is to, as soon as they become difficult, interrupt the diatribe to get the caller's name and number. (Don't ask for the name, ask for the spelling.) Tell him you are referring his problem to someone higher up (saying "tier two" is good here), as it appears to be both urgent and involved. Then hang up. Don't wait for acknowledgement, just terminate the call. (to support callers everywhere: when the phone tech begins saying either "sir" or "ma'am" every few words, this is a sign that you are sucking on six cylinders and should reconsider your right to dial a phone, much less to own the [device] you are currently mangling.) There, there. Rude callers are the pits. A useful strategy is to, as soon as they become difficult, interrupt the diatribe to get the caller’s name and number. (Don’t ask for the name, ask for the spelling.) Tell him you are referring his problem to someone higher up (saying “tier two” is good here), as it appears to be both urgent and involved. Then hang up. Don’t wait for acknowledgement, just terminate the call.

(to support callers everywhere: when the phone tech begins saying either “sir” or “ma’am” every few words, this is a sign that you are sucking on six cylinders and should reconsider your right to dial a phone, much less to own the [device] you are currently mangling.)

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