{"id":3869,"date":"2009-01-11T16:23:02","date_gmt":"2009-01-11T21:23:02","guid":{"rendered":"http:\/\/klishis.com\/notreally\/?p=3869"},"modified":"2009-01-11T16:23:02","modified_gmt":"2009-01-11T21:23:02","slug":"the-importance-of-good-customer-support","status":"publish","type":"post","link":"https:\/\/klishis.com\/notreally\/archives\/3869","title":{"rendered":"The Importance of Good Customer Support"},"content":{"rendered":"

Today my task was to take care of returns and exchanges. I may have mentioned before, I really hate talking on the phone, and I don’t like making returns, so I’d been putting it off. Unfortunately, unless I want to keep the products that either don’t fit or don’t work, I needed to deal with it, since it hardly seemed fair to foist this off on Michael. <\/p>\n

He has, after all, dealt several times with Medicare customer support.<\/p>\n

First up, Victoria’s Secret<\/a>, to find out why the bras I ordered, which were the same size as other Victoria’s secret bras I have, were ill-fitting. Despite having to go through IVR<\/a>, the wait wasn’t too long, and the woman was able place an order for new bras in a larger size for me. <\/p>\n

I still don’t understand why racerback bras would fit differently than “regular” full coverage bras. Anyone?<\/p>\n

Next, Land’s End<\/a>. First off, I was shocked when a human being answered the phone. And was immediately able to help me. THANK YOU LAND’S END! I explained me problem–the pocket rivet fell off my new jeans–and she looked in their stock and talked to someone else, and told me that although they didn’t have any replacements in that size, style, and color, the rivets were mostly decorative, so I should be fine, but she put a note in my file that if I called in a couple months because the jeans were failing due to rivet loss, I’d get a full refund.<\/p>\n

Awesome!<\/p>\n

It’s nice to have unpleasant tasks I was putting off turn out better than expected.<\/p>\n","protected":false},"excerpt":{"rendered":"

Today my task was to take care of returns and exchanges. I may have mentioned before, I really hate talking on the phone, and I don’t like making returns, so I’d been putting it off. Unfortunately, unless I want to keep the products that either don’t fit or don’t work, I needed to deal with […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[6],"tags":[346,345],"class_list":["post-3869","post","type-post","status-publish","format-standard","hentry","category-non-sequiturs","tag-customer-service","tag-i-hate-shopping"],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/pefxA-10p","_links":{"self":[{"href":"https:\/\/klishis.com\/notreally\/wp-json\/wp\/v2\/posts\/3869","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/klishis.com\/notreally\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/klishis.com\/notreally\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/klishis.com\/notreally\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/klishis.com\/notreally\/wp-json\/wp\/v2\/comments?post=3869"}],"version-history":[{"count":0,"href":"https:\/\/klishis.com\/notreally\/wp-json\/wp\/v2\/posts\/3869\/revisions"}],"wp:attachment":[{"href":"https:\/\/klishis.com\/notreally\/wp-json\/wp\/v2\/media?parent=3869"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/klishis.com\/notreally\/wp-json\/wp\/v2\/categories?post=3869"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/klishis.com\/notreally\/wp-json\/wp\/v2\/tags?post=3869"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}