Okay, my day job is software support, so I know how difficult the job can be.

But.

Our DSL has been giving us problems. It’s intermittently up and down. Although this could be due to a problem in the line somewhere, chances are, the DSL modem is going bad.

But that didn’t seem to occur to any of the tech support people we spoke to this weekend. We received a variety of suggestions, none of which worked. At last, we received the helpful suggestion that we call back when the modem wasn’t functioning. (It wasn’t functioning during the first calls we made) . Of course by the time Michael called, the modem would start working again.

So, after multiple phone calls we still don’t have a stable DSL connection. Perhaps if we call during the week we’ll get someone actually capable of solving the problem.

And I get yet another reminder of why people hate dealing with tech support.