For more than two years after my mother died, I spent a LOT of time trying to resolve a lot of things, which including attempting to do things on the company website^(A), failing utterly, and then having to call customer service.

I spent a lot of time wanting to throw my computer and phone into the sea.

Especially as I absolutely hate talking on the phone.

Unfortunately, there was an entire second flowchart that happened once I was on the phone.

Note that “explain issue” involved having to repeatedly explain my mother died unexpectedly, and the situations I was trying to resolve were unusually complicated.

^(A) By the company I totally mean TIAA.