Last night, Michael (who may be the most wonderful man in the entire world) spent more than two hours on the phone helping Grandmom get a new Medicare Part D prescription plan.

Over the course of the evening he spoke to at least four people (if not more), and had to give them all the information on my grandmother’s medication including drug names (spelling them of course), dosages, and the number of pills taken a day.

Every single person he talked to last night was nice, patient, and unfailingly polite.

This is despite the fact that he was trying to spell drug names over the phone (names that in some cases were written down for him in correctly), trying to get information from my grandmother as he spoke to them, and in general sharing a lot of information over the phone, when we could he how loud it was on their end. (They are definitely in cubicles and not offices!)

I was delighted with how easy they tried to make the process, even when it was complicated and they had to repeat things multiple times.

Kudos to the Centers for Medicare & Medicaid Services. Thank you for making a long and complex process as painless as possible.