I’m a frequent buyer from Amazon, so we get a lot of packages delivered by UPS. I’ve actually really liked the guy that delivered packages for the past couple years–he laughs when I scramble madly to the front door yelling, “LOOT! LOOT! LOOT FOR ME!”

However, we seem to have gotten a different driver in the past couple months.

A driver who decided that instead of leaving packages against the house where they’d be hidden, and on the deck, where they’d be sheltered from the weather, he’d leave them on the side door (Grandmom’s door), which has only a small cover. Which meant that for the past couple weeks we’ve come home to find packages sitting in the snow.

Michael called Friday, and they said they’d make a note of it. Tuesday–the day of the snow and rain and bad traffic–we came home (very late) to find my book sitting in the snow.

So I called back today to ask if they could make a note not to leave packages on the side porch.

Not only was the woman I spoke with very polite and helpful, I actually got a call back later in the afternoon from the local manager(?) apologizing for any inconvenience and stating the packages will certainly be left on the front deck in the future, because it is UPS policy to leave packages out of the elements and out of sight.

He was also extremely nice.

I have to say that although finding packages exposed to the elements was upsetting, I was very pleased with their response to my call.

So thank you UPS for taking responsibility.